Privacy Policy | Realtime Results

1. Our Commitment to Privacy

Realtime Results Pty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information.

By using our website at https://realtimeresults.com.au or engaging our services, you consent to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

Name, email address, phone number and company name (provided via contact or enquiry forms)
Business revenue range and service interests (provided voluntarily through our forms)
Usage data including IP address, browser type, pages visited and time spent on our website (collected automatically via analytics tools)
Communications you send to us directly via email or our website

3. How We Collect Your Information

We collect personal information in the following ways:

Directly from you when you complete an enquiry form on our website
When you contact us by phone, email or in person
Automatically through cookies and website analytics (see Section 8 below)
Through our CRM platform (HubSpot) when you interact with our forms

4. Why We Collect Your Information

We collect and use your personal information for the following purposes:

To respond to your enquiries and communicate with you about our services
To provide and improve our services to you as a client
To send you relevant marketing communications (where you have consented)
To comply with our legal obligations
To analyse and improve the performance of our website

We will not use your personal information for any purpose that is incompatible with the primary purpose of collection without your consent.

5. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

Service providers — including HubSpot (CRM), Google Analytics, and other technology platforms used to operate our business
Professional advisors — including lawyers and accountants, where necessary
Regulatory authorities — where required by law

Where we share information with third-party service providers, we take reasonable steps to ensure they handle your information in accordance with applicable privacy laws.

6. Storage and Security

Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

Our website uses SSL encryption (HTTPS) for all data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete or out of date. To make a request, please contact us using the details in Section 10 below.

We will respond to all access and correction requests within a reasonable timeframe and in accordance with the Australian Privacy Principles.

8. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. We use Google Analytics to understand how visitors use our site. This data is aggregated and does not personally identify you.

You can disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Marketing Communications

If you have provided your contact details and consented to receiving marketing communications, we may send you updates, insights and information about our services. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

10. Complaints and Contact

If you have a complaint about how we have handled your personal information, or wish to exercise your privacy rights, please contact us:

Realtime Results Pty Ltd
1/56 Clarence Street, Sydney NSW 2000
Website: https://realtimeresults.com.au

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.